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This blog is brought to you by Gilbert & Samuels Company Limited, a financial advisory services and consulting company based in Suva, Fiji.
To contact the authors of this blog, please call telephones (679) 3342719, (679) 3544897 or e-mail

Saturday, July 22, 2006

Overload of mobile network from phone promotion

Vodafone Fiji says it went ahead with its "double-up" promotion on recharge cards this month when it knew the move would clog its network. Vodafone said enquiries from customers prompted the company to start the promotion.

Consumers get double the value of recharge cards bought under the promotion that started on 15 July and ends 31 July.

The Consumer Council of Fiji said it had received numerous complaints from frustrated customers. The Council said that Vodafone should discontinue the promotion if it could not efficiently accommodate the demand created by the promotion.

The Council said that Vodafone admits to facing technical problems every time the promotion is run yet it continues to run the same promotion and accumulate profits at the expense and inconvenience of its paying customers who are not getting efficient services from the company but are expected to continue paying their expensive line rentals.

This brings us to the issue of having a monopoly provider. It may be high time now that Government looks at opening up the mobile telephony market to allow other operators to come in. Only with increased competition can customer services and service delivery be improved.

Note from GV : Foreign investors wishing to set up business or invest in Fiji can use our company, Gilbert & Samuels Company Limited, to facilitate all necessary licences, permits and approvals required for setting up. We provide other business advisory services as well. Our contacts are : telephone +679 3396427 or e-mail


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